Refunds and cancellation

Nothing is being charged at the moment. Paid passes are not on sale yet: there is no public checkout, no card on file, and nothing that renews. If you believe you have been charged for applyNchill, that is worth telling us about immediately — write to billing@applynchill.com.

The rest of this page is the policy that will apply when plans do go live. It is published now, in advance, so that the terms are settled before anybody is asked to pay under them rather than written afterwards by whoever is handling the first complaint.

The free tier is a working product, not a trial: a daily allowance of applications, the full pipeline behind them, and your own base résumé going out. A paid plan raises the ceilings.

More applications a day

A higher daily allowance, so a sweep that finds forty worthwhile roles is not rationed down to the free limit.

More outreach

A larger daily send from your own mailbox, and a bigger contact backlog to draw from.

Résumé tailoring

A résumé rewritten for the specific posting rather than one document sent everywhere.

A better model

Stronger reading of job descriptions, which is where the ranking is won or lost.

The model still runs on your own key. Whatever Mistral charges for the reading and the rewriting is billed to you by them, on your own account, and no plan here changes that. We do not resell model usage and we take no margin on it — so a plan raises what the product will do for you, not what somebody else charges you.

Cancel from your account, at any time. No notice period, no retention offer to sit through, and nobody to talk to first.

• ·There is nothing to cancel: a pass is paid for once and simply ends after 30 days.
• ·You keep everything you paid for until the end of the period you have already paid for.
• ·At the end of it, the account drops to the free tier. It is not closed, nothing is deleted, and your application history stays exactly where it is.
• ·You can start again later, and your history is still there.

Closing the account entirely is a different thing and deletes everything — the full list is in the privacy policy. Cancel the plan if you want the data; close the account if you want it gone.

A full refund is available within 7 days of a charge, provided the pass is unused: since you paid, it has submitted no application, sent no recruiter email and tailored no résumé. You do not have to give a reason, and being asked why is not a condition of getting it.

A pass that has been used is not refunded, and neither is one past the window, because its allowance was yours to use from the moment it started. Buying a pass to try it and asking for your money back before sending anything is exactly what the window is for. Passes never renew, so you are never charged again unless you choose to buy another.

Window

7 days from the charge

Condition

The pass is unused: no application, recruiter email or tailored résumé on it since the charge

Amount

The full amount charged, not a pro-rated part of it

Method

Back to the card or account it came from — we cannot send it anywhere else

Timing

Approved the working day we receive it; it reaches your statement within about 10 working days, which is your bank’s timing rather than ours

Currency

INR. A refund is the amount charged, so an exchange-rate movement in between is not something we can correct

Some situations are ours to fix, and waiting for the customer to notice is not a policy.

• ·You were charged twice for the same period.
• ·You were charged after cancelling.
• ·A charge went through on an account we had suspended, so the plan could not be used.
• ·The service was substantially unavailable for a meaningful part of a paid period.
• ·We shut the service down — the unused part of anything prepaid is returned.

Stated plainly, so it is not a surprise found out at the worst moment.

• ·Outcomes. No interview, no reply, no offer. The plan buys capacity and better reading of postings; nobody can sell you a hiring decision, and anyone who says otherwise is selling something else.
• ·What Mistral charged you. That is your account with them and we never received it, so it is not ours to return.
• ·An allowance you did not use up. A daily limit is a ceiling, not a bundle of credits, and it does not carry forward.
• ·A period closed for breaking the terms. An account suspended for impersonation or for misusing outreach is not refunded for the time it had left.
• ·A job board changing how it works. Portals change their forms without notice, and a path that stops working is something we fix rather than something we refund. If one stays broken long enough to make the plan pointless, that falls under the section above and we will refund it.

A card is declined, a UPI request times out, a bank refuses an online charge. Nothing is taken, and no pass starts.

• ·Try again, or use a different payment method. Nothing was charged for the attempt that failed.
• ·Nothing renews, so there is no retry running in the background and nothing to be cut off.
• ·If money did leave your account but no pass started, Razorpay either confirms the payment within minutes or returns it automatically. If neither happens, write to us with the payment reference.

If a payment failed just now, the payment failed page explains what the bank said and what usually fixes it.

A price change never touches a pass you have already bought. It applies only to passes bought after it is published, and we announce it at least 30 days before it takes effect.

Please write to us first. A refund we make directly reaches you in days; a chargeback takes weeks, costs both sides a fee, and usually suspends the account while the bank works through it. There is no case where disputing with your bank gets you your money back faster than asking us — and inside the 7-day window, for a pass you have not used, we are not going to argue.

Email billing@applynchill.com from the address on your account. Include the payment reference if you have it — it is on the receipt Razorpay sent you, and it is the fastest way for us to find the charge.

We answer within two working days and will not put a refund behind a phone call, a form, or a conversation with somebody whose job is to talk you out of it.