support
Six things go wrong. Five of them you can fix now.
Start here rather than with an email — most of what people write in about is fixed in under a minute, and the list below is what actually breaks rather than what might.
still stuck
Write to us.
what to include
- Which portal it was — Greenhouse, Workday, Naukri, and so on. The fix is almost always specific to one.
- The job or queue id, if you have one. It turns a search into a lookup.
- What you expected and what happened instead, in that order.
- The time, roughly. The server logs are timestamped and that is how we find the run.
- A screenshot only if the problem is visual. A screenshot of an error message is slower to read than the message.
Never send us your password, your API key or your mail app password. Nobody here will ever ask for any of the three, and an email asking you for one did not come from us.